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I was also concerned but they have been brilliant paid for replacement tyres as the ones on it were budget and a few plastic trims that had marks on they have agreed to change, (I'm off to Honda in a bit). They drop the car off on an enclosed trailer, you have 7 days or 250 miles to send it back if you don't like it.
I've been really impressed with them.
Cool thanks for the info, will add it to the place to consider then as I always excluded the likes of them from my results by bypassing them straight away due to concerns of not seeing the car in person etc. I guess its a part of being older and old school so to speak lol...