Got this email today from my garage. I'm not sure how to go from here, I've told him several times have no intention of taking the car back. But how can I reply to this email letting him know that I'm not going to take it back. All advice and help welcome on how I handle this. Do I threaten with trading standard or is that a bit desperate?
Morning Jonathan
Hope you are well. I am still chasing Skoda for a decision on which one of us, i.e me or them, is going to pay for the engine repair on your Skoda. I have left a message today for Shane Fenwick who is dealing with this at bury Vindis Skoda to call me. The delay is all down to Skoda UK. I am not wanting to pay for the work to be done because what has been found in one of the oil chambers is a hole the size of a 50p peace. No metal fragments have been found anywhere in the sump, and we have concluded that this was a defect from birth, i.e on the casting of the engine. Skoda in Bury also agree. It may need for you as the customer to intervene, at this point I have given Shane until the end of this week to conclude this issue. I will let you know as soon as I hear from Skoda in Bury when we have a decision. It may take a call from you to Skoda Customer relations, please hold fire though at present, until i have heard back from Skoda today or tomorrow.
Thought I would just update you to let you know that i am fully on the case
Regards
Duncan