Bad Shell Station in Swansea!
- Thread starter ianmt
- Start date
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Reply from Shell!
Hi all. Well, I have had a reply from Shell. Let me know what you think of this:-
Thank you for your response.
I regret to hear that you feel that way, rest assured that your
feedback would be logged in our system and the retailer will be
informed.
I will now close the case that I have opened for this complaint.
Again, I do hope that this incident will not deter you from
visiting Shell branded service stations in the future.
Regards,
Kristine Pompa
Shell Customer Service Centre
Shell U.K. Oil Products Limited is a separate limited company, which
acts as agent and manager of the oil products business of Shell U.K.
Limited.
Shell U.K. Oil Products Limited Registered office: Shell Centre,
London SE1 7NA
Registered in England: No. 3625633
-----Original Message-----
From: SUKOP Feedback UK SUKOP-DIC/741
Sent: Friday, February 12, 2010 4:34 PM
To: Pompa, Kristine SSSCMLA-DIS/P42
Subject: Re: Help
On Thu, 11 Feb 2010 16:58:04 +0000 you wrote:
>Hi there. Due to the unhelpful nature of the store manager of Shell
Swansea
>bay, I do not wish to have any further contact with that garage. I
believe that
>she did not want to help the situation nor did she have any
intention on
>questioning why the cleaner had damaged a customers car. I feel that
that store
>needs a new manager in that the hope that it improves the customer
service and
>aids in improving your sales as a company. Thank you for your quick
response. I
>hope I can find a different shell garage in South Wales that has
good customer
>service.
>
>Kind regards,
>
>
>Sent using BlackBerry® from Orange
>
>-----Original Message-----
>From: <[email protected]>
>Date: Thu, 11 Feb 2010 23:04:55
>
>Subject: Re: Help
>
>
>OUR REFERENCE 9988246
>
>
>
>Good day
>
>Further to the email below, kindly advise if you would like to
>receive a formal response from the retailer regarding your complaint
>against Shell Swanse Bay and if you are giving us permission to
>forward your contact information. Please provide us as well an
>alternative contact telephone number that the retailer can use.
>
>Looking forward to your kind response.
>
>Regards,
>Kristine Pompa
>
>Shell Customer Service Centre
>
>Shell U.K. Oil Products Limited is a separate limited company, which
>acts as agent and manager of the oil products business of Shell U.K.
>Limited.
>Shell U.K. Oil Products Limited Registered office: Shell Centre,
>London SE1 7NA
>Registered in England: No. 3625633
>
>
>
>
>>On Sat, 6 Feb 2010 00:37:55 +0100 :
>
>>
>
>>Thank you for your email.
>
>>At Shell sites, we strive to achieve the highest standards in all
>>dealings with customers, and it is therefore particularly
>>disappointing when an incident such as this highlights that these
>>standards have not been met. Please be assured that the Retailer
>>will be made aware of the points you have raised and necessary
>>remedial action will take place as a matter of urgency to prevent
>>this situation reoccurring.
>
>>Please accept our apologies for this regrettable lapse in service.
>>Your complaint has been taken seriously and if you would like to
>>receive a formal response regarding your complaint, may I ask
>>permission to forward your email address to the retailer/operator
of
>>Shell Swansea Bay so he can respond to you within 48 hours.
>
>>Once again, I am sorry that this experience gave you cause to
>contact
>>us and I do hope that this incident will not deter you from
visiting
>>Shell branded service stations in the future.
>
>>Your reference number is 9988246.
Hi all. Well, I have had a reply from Shell. Let me know what you think of this:-
Thank you for your response.
I regret to hear that you feel that way, rest assured that your
feedback would be logged in our system and the retailer will be
informed.
I will now close the case that I have opened for this complaint.
Again, I do hope that this incident will not deter you from
visiting Shell branded service stations in the future.
Regards,
Kristine Pompa
Shell Customer Service Centre
Shell U.K. Oil Products Limited is a separate limited company, which
acts as agent and manager of the oil products business of Shell U.K.
Limited.
Shell U.K. Oil Products Limited Registered office: Shell Centre,
London SE1 7NA
Registered in England: No. 3625633
-----Original Message-----
From: SUKOP Feedback UK SUKOP-DIC/741
Sent: Friday, February 12, 2010 4:34 PM
To: Pompa, Kristine SSSCMLA-DIS/P42
Subject: Re: Help
On Thu, 11 Feb 2010 16:58:04 +0000 you wrote:
>Hi there. Due to the unhelpful nature of the store manager of Shell
Swansea
>bay, I do not wish to have any further contact with that garage. I
believe that
>she did not want to help the situation nor did she have any
intention on
>questioning why the cleaner had damaged a customers car. I feel that
that store
>needs a new manager in that the hope that it improves the customer
service and
>aids in improving your sales as a company. Thank you for your quick
response. I
>hope I can find a different shell garage in South Wales that has
good customer
>service.
>
>Kind regards,
>
>
>Sent using BlackBerry® from Orange
>
>-----Original Message-----
>From: <[email protected]>
>Date: Thu, 11 Feb 2010 23:04:55
>
>Subject: Re: Help
>
>
>OUR REFERENCE 9988246
>
>
>
>Good day
>
>Further to the email below, kindly advise if you would like to
>receive a formal response from the retailer regarding your complaint
>against Shell Swanse Bay and if you are giving us permission to
>forward your contact information. Please provide us as well an
>alternative contact telephone number that the retailer can use.
>
>Looking forward to your kind response.
>
>Regards,
>Kristine Pompa
>
>Shell Customer Service Centre
>
>Shell U.K. Oil Products Limited is a separate limited company, which
>acts as agent and manager of the oil products business of Shell U.K.
>Limited.
>Shell U.K. Oil Products Limited Registered office: Shell Centre,
>London SE1 7NA
>Registered in England: No. 3625633
>
>
>
>
>>On Sat, 6 Feb 2010 00:37:55 +0100 :
>
>>
>
>>Thank you for your email.
>
>>At Shell sites, we strive to achieve the highest standards in all
>>dealings with customers, and it is therefore particularly
>>disappointing when an incident such as this highlights that these
>>standards have not been met. Please be assured that the Retailer
>>will be made aware of the points you have raised and necessary
>>remedial action will take place as a matter of urgency to prevent
>>this situation reoccurring.
>
>>Please accept our apologies for this regrettable lapse in service.
>>Your complaint has been taken seriously and if you would like to
>>receive a formal response regarding your complaint, may I ask
>>permission to forward your email address to the retailer/operator
of
>>Shell Swansea Bay so he can respond to you within 48 hours.
>
>>Once again, I am sorry that this experience gave you cause to
>contact
>>us and I do hope that this incident will not deter you from
visiting
>>Shell branded service stations in the future.
>
>>Your reference number is 9988246.