Cracked the windscreen of courtesy car

[NickCTR]

Car was being serviced and whilst driving the courtesy car, the tiniest of stones hit the windscreen. So small I never even saw it, sounded like hitting a wasp. Anyway, the windscreen cracked from the side to about 10 inches inwards

I paid the garage £10 beforehand to use the car on their insurance. This morning one of the receptionists phoned me up and said I have to pay £250 for a replacement screen

Obviously I said get tae. He said the service manager would be in touch

So where do I stand here guys? Surely that`s no way to run a business! I would have paid the norm of £70 excess etc but that doesn`t apply to courtesy car cover apparently

 

[Gandi]

Im sure you can get it replaced cheaper than that if you go to Auto Windscreens your self

 

[NickCTR]

The excess will be detailed on whatever you signed when you took the courtesy car. VW's excess is something scary like £500 I think.

Christ, that`s £250 aswell. I tried looking for quotes on Autoglass etc but you have to fill in name and address and phone number etc which means the tw@s and their associates will be phoning every night offering all kinds of business :evil:

 

[Gandi]

Scrap Yard and DIY it lol

 

[monkey boy kev]

Whenever mines in for a service and i get a courtesy car i've always been told the excess is £500, but if i pay £6 waiver fee that covers for any damage.

I'll have to look a bit closer next time in case it doesn't actually cover the windscreen.