Good luck with that,but we all have different tastes,don't we.
I'm currently trading in my M140i,fantastic engine and auto gearbox but that's where the appeal ends for me.
The suspension isn't right,so really so needs £2k plus after market mods.
No lsd,dead steering,seats not great...I could go on.
As for customer service,every manufacturer will have disgruntled customers and warranty issues that go unsatisfied,that's the nature of things.
On BabyBMW some guy is in a major dispute over a noisy gearbox BMW can't fix.He wants to reject the car but they are fighting him all the way to Court.
Having said that,when I get my type R I may, as time goes on, get to love it more or hate it,who knows?